The terms that govern your use of the Digitalx website and services, including orders, payments, delivery, intellectual property and cancellations.
Effective date: 19 July 2026
These Terms of Service ("Terms") govern your use of the Digitalx website (digitalxagency.io) and the services we provide. By using our website, placing an order or engaging our services, you agree to these Terms together with our Privacy Policy and Refund Policy. If you are acting on behalf of a business, you confirm you are authorised to bind that business.
Service descriptions, inclusions and starting prices are set out on the relevant service pages and may be updated from time to time.
Orders may be placed through our website order form, WhatsApp, email or telephone. Custom work is confirmed by written quote; acceptance of a quote forms part of these Terms.
Website subscriptions include design, hosting, SSL, business email and unlimited reasonable content updates as described on our website development page. Your domain is registered in your name or transferred to your control on request — your domain remains yours.
Estimated delivery of 2–3 business days applies to standard business websites and depends on timely receipt of your content. Subscriptions continue month to month; on cancellation we will assist with reasonable handover of your domain and content. Unpaid subscriptions may result in suspension of hosting and email after notice.
Registration timelines (typically 1–3 business days) are indicative and subject to CIPC processing and the correctness of documents you supply. Name reservation outcomes are determined by CIPC; if all proposed names are rejected we will work with you on alternatives. We act on your instructions as an intermediary and are not responsible for decisions of CIPC, SARS or any bank.
Campaign dates, venues and deployment schedules are planned in good faith and may be affected by factors beyond our control, such as venue availability, weather or regulatory requirements. Where disruptions occur we will reschedule or adjust deliverables in consultation with you. GPS tracking and reporting apply to outdoor campaigns as described on the relevant service page.
You retain ownership of the content and materials you supply. On full payment, you own the final deliverables we create for you (such as your website content and campaign artwork). We retain the right to use non-confidential work in our portfolio and marketing unless you ask us in writing not to. The Digitalx name, logo and website content are our property and may not be copied or reused without permission.
We perform our services with reasonable skill and care. To the maximum extent permitted by law — and without limiting your rights under the Consumer Protection Act 68 of 2008 — Digitalx is not liable for indirect or consequential loss, loss of profits, or losses arising from information you supplied, third-party platforms and authorities, or events beyond our reasonable control. Our total liability in respect of any service is limited to the amount you paid us for that service.
Either party may end an ongoing service by reasonable written notice. We may suspend or terminate services where payment is overdue, where information supplied is unlawful or fraudulent, or where these Terms are materially breached. Fees for work already performed remain payable. Refunds are governed by our Refund Policy.
These Terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the remainder continues in force. We may update these Terms from time to time; the current version, with its effective date, will always be published on this page.
Questions about these Terms? Contact Digitalx at hello@digitalxagency.io or on 021 879 3035 (Cape Town) / 012 880 0270 (Pretoria).
Related: Privacy Policy · Refund Policy
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