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Everything you need to know about managing your digital assets. From configuring email accounts to understanding your SEO reports.

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Email Configuration • cPanel Management • Domain DNS • SEO Reporting • Billing & Invoices • Security Best Practices • Email Configuration • cPanel Management •

KNOWLEDGE IS
POWER

Don't wait for support. Empower your team with instant access to technical documentation and step-by-step guides.

How do I add my professional email to Gmail?

You can send and receive your business emails (e.g., info@yourdomain.co.za) directly inside your personal Gmail account. Follow these steps:

  1. Log in to Gmail on your desktop (this cannot be done via the mobile app initially).
  2. Click the Gear Icon (Settings) > See all settings.
  3. Go to the Accounts and Import tab.
  4. Scroll down to "Check mail from other accounts" and click Add a mail account.
  5. Enter your professional email address and click Next.
  6. Select "Import emails from my other account (POP3)" and click Next.
  7. Enter the following settings exactly:
    • Username: Your FULL email address (e.g., info@yourdomain.co.za)
    • Password: The password provided by Digitalx.
    • POP Server: mail.yourdomain.co.za (Replace yourdomain.co.za with your actual domain)
    • Port: 995
    • CHECK: "Always use a secure connection (SSL) when retrieving mail."
    • CHECK: "Label incoming messages."
  8. Click Add Account.
  9. When asked "Would you also like to be able to send mail as...", select Yes.
  10. Enter your Name (this will appear to recipients) and click Next Step.
  11. SMTP Settings for Sending:
    • SMTP Server: mail.yourdomain.co.za
    • Username: Your FULL email address
    • Password: Your email password
    • Port: 465
    • Secure connection: SSL
  12. Click Add Account. Gmail will send a verification code to your Webmail. Log in to Webmail (yourdomain.co.za/webmail) to get the code, enter it in Gmail, and verify.
How do I set up email on iPhone / Apple Mail?
  1. Go to Settings > Mail > Accounts > Add Account.
  2. Select Other > Add Mail Account.
  3. Enter your Name, Email Address, Password, and a Description. Click Next.
  4. Ensure IMAP is selected at the top.
  5. Incoming Mail Server:
    • Host Name: mail.yourdomain.co.za
    • User Name: Your FULL email address
    • Password: Your email password
  6. Outgoing Mail Server:
    • Host Name: mail.yourdomain.co.za
    • User Name: Your FULL email address
    • Password: Your email password
  7. Click Next. It may take a moment to verify. If a certificate warning pops up, click "Trust" or "Continue".
  8. Click Save.
What is included in the R200/month Website Package?

Our SME Kickstart Package is designed to get small businesses online with zero upfront design fees. Here is exactly what is included for R200 per month:

INCLUDED FEATURES

  • Professional 1-Page Website Design
  • Mobile Responsive Layout
  • Unlimited Professional Emails
  • Free .co.za Domain Registration
  • Free Monthly Hosting
  • SSL Security Certificate
  • WhatsApp Chat Button Integration

TERMS & RENEWAL

  • Monthly Fee: R200 (Debit Order).
  • Annual Renewal: There is an annual renewal fee of R450 charged on the last day of February each year. This covers the license renewal of your domain name and server maintenance.
  • Contract: Month-to-month. You can cancel with 30 days notice.
What do I need to register a new company (Pty Ltd)?

We handle CIPC company registrations swiftly. To ensure your registration is not rejected, please email the following documents to hello@digitalxagency.io:

  • Certified ID/Passport: A clear, certified COLOUR copy of your SA ID or Passport (Certified within the last 3 months).
  • 4 Proposed Names: List 4 names in order of preference (e.g., 1. MyCorp, 2. MyCorp SA, etc.). CIPC will test them against the database.
  • Contact Details: Your email address and cellphone number.
  • Residential Address: Your current physical home address.
  • Business Address: The physical address of the business (can be the same as residential).
  • Proof of Payment: The registration fee (R950) must be paid and proof sent to us before we begin.

Tip: Ensure the ID copy is scanned clearly. Photos taken with a phone on a bed/table are often rejected by CIPC if they are blurry or have shadows.

When are invoices generated and due?

Monthly Services: Invoices for hosting, SEO retainers, and VoIP are automatically generated on the 25th of each month. Payment is due on the 1st of the following month via Debit Order or EFT.

Project Milestones: For custom web design builds, we typically require a 50% deposit to commence work and the remaining 50% upon completion (before the site goes live). Strict Net 7 payment terms apply to project invoices.

My website is down. What do I do?

First, check if your internet connection is working properly. If other sites load but yours doesn't, follow these steps:

  1. Clear Cache: Clear your browser cache or try opening the site in Incognito Mode.
  2. Check Mobile Data: Try accessing the site from your phone using mobile data (disconnect from Wi-Fi). If it works on mobile data but not Wi-Fi, your IP address might be blocked by our firewall due to failed login attempts.
  3. Log a Ticket: If it is still down, please log a High Priority ticket immediately here: Log Ticket.