Snaptel is ICTGlobe's SIP trunking service -- the infrastructure layer that powers voice calls over your internet connection. Whether you are deploying a new VoIP system or migrating an existing PBX from PSTN to SIP, Snaptel provides the carrier-grade voice quality and redundancy that South African businesses require.

What Is Snaptel?

Snaptel is ICTGlobe's SIP (Session Initiation Protocol) trunking service. It is the connection between your phone system (whether a cloud PBX like CallVault or an on-premise system) and the public telephone network. Every call your business makes or receives -- to mobile phones, landlines or international numbers -- travels through Snaptel's infrastructure.

Snaptel Voice Quality

ICTGlobe's Snaptel platform is built on carrier-grade infrastructure with QoS (Quality of Service) prioritisation for voice traffic. Call quality is crystal clear -- measurably better than most legacy PSTN connections. Snaptel uses G.711 and G.729 codecs with automatic failover between ICTGlobe points of presence to ensure calls are never dropped due to infrastructure issues.

Snaptel Redundancy and Reliability

Snaptel is designed for business-critical reliability: dual ICTGlobe network paths, automatic failover to secondary routes on any fault, geographic redundancy across multiple SA data centres, and 99.9% uptime SLA on all trunking infrastructure. Your business calls keep flowing even when network events occur.

Cost Savings with Snaptel

Traditional PSTN line rental costs R300-R800/month per line, regardless of how many calls you make. Snaptel SIP trunks cost a fraction of this with concurrent call channels priced individually. For businesses with predictable call volumes, the saving on line rental alone typically pays for the entire VoIP migration within 6-12 months.

Snaptel Number Management

Snaptel supports the full range of South African number types: geographic landline numbers (021, 011, 031 etc.), non-geographic 086/087 numbers, toll-free 080 numbers and international numbers for businesses serving customers in other countries. All numbers are portable -- you keep your existing numbers when moving to Snaptel.

Get Snaptel for Your Business

Digitalx deploys Snaptel SIP trunking for SA businesses, typically paired with CallVault for a complete hosted telephony solution. We handle number porting, trunk configuration, PBX integration and ongoing monitoring. Contact us for a free telephony cost comparison to see exactly how much your business saves.