CallVault is ICTGlobe's flagship hosted cloud PBX solution, engineered for South African businesses that demand enterprise telephony without the capital expense of on-premise hardware. Digitalx is an authorised ICTGlobe partner -- we deploy, configure and support CallVault for businesses across South Africa.

What Is CallVault?

CallVault is a fully hosted, cloud-based Private Branch Exchange (PBX) platform. Your entire phone system lives in ICTGlobe's Tier-3 data centres -- not in your office. This means no on-site PBX hardware to maintain, no expensive refresh cycles and no single point of failure. Your phone system is as resilient and scalable as the cloud infrastructure it runs on.

CallVault Features

CallVault delivers a comprehensive feature set: unlimited extensions, direct inward dialling (DID) numbers, auto-attendant IVR menus, call queues and ring groups, call recording and monitoring, voicemail-to-email transcription, conference bridges, call transfer and forwarding, do-not-disturb, and a fully featured mobile softphone app for iOS and Android. Your team takes business calls from any device, anywhere.

CallVault for Remote and Hybrid Teams

CallVault is purpose-built for the modern South African workforce. Your Cape Town receptionist can answer calls and transfer to your Johannesburg consultant seamlessly. Remote staff use the softphone app on their laptops or phones -- indistinguishable from sitting at their desk. All calls are logged, all voicemails delivered to email, all recordings stored securely in the cloud.

Number Porting and Migration

Switching to CallVault does not mean changing your business numbers. We port all existing numbers -- landlines and 086/087 numbers -- to the CallVault platform with zero downtime. Your customers call the same numbers and reach the same people. The migration is invisible to your clients.

CallVault vs Traditional PBX

A traditional on-premise PBX for a 20-person office costs R80,000-R200,000 to purchase and install, plus annual maintenance contracts. CallVault replaces this with a predictable monthly subscription -- typically R150-R350 per extension -- with enterprise features that most traditional PBX systems cannot match. The hardware investment is zero.

Get CallVault for Your Business

Digitalx deploys CallVault for South African businesses of all sizes -- from 3-extension small offices to 200-extension enterprise deployments. We handle the entire process: site assessment, number porting, system configuration, handset or softphone deployment, staff training and ongoing support. Contact us for a free telephony assessment and cost comparison.